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On & Off-Site Training & Consulting 

It’s difficult to replace actually seeing and meeting staff and witnessing and
measuring the physical layout of each location. Conversations with key
staffing are a significant advantage over off-site planned communication.
Both on-site and off can be effective. On-site reduces the time required to
comprehend root causes & problems. Training classes can be delivered to
your staff on or off-site. See the listing of training classes available.
Tailored customer-specific training is also available.
Contact me for more information.

Business

Planning

  • Sales Strategy

  • Gross Profit Planning

  •  Exception Management

  • Management-System Analysis-

  • Bonus Plans With Profit Containment

  • Team Hourly &       Flat Rate Pay Plans    (Our Specialty)

  • Job Descriptions  

  • "NewHybrid"    Repair-Plan Manager

  • Employee Handbook

  • Employee Reviews

Front

Office

  • DRP Management 

  • Documentation &.   File Management

  • CSI Communication:    Verbal, Written, Web-Based

  • Estimating & Appraisal Process

  • Sales Technique, Conversion, Tracking

  • 1100 Missed Operation

  • Estimating [Checklist]

  • Non Verbal Release Meetings

  • Job Costing

  • New Customer / Vehicle Check-in Process

(Implementing Repair Plan Managers)

  • Sustainable Repair Planning

 

  • Pre-Delivery

  • Close Process

  • KPI Performance Management

Parts Management

  • Parts Area Organization

  • Parts role in Sustainable Repair Planning

  • New Job descriptions

  •  SOP Driven Performance

  •  Vendor Selection

  • Parts Order Process Accountability

  • Web Part Sourcing 

  •  SOP Check-in Process

  • In-House Inventory System

  • PartTransportation

  •  Supplemental Billing

  • Return for Credit

  • Communication, Scheduling,

  • Technician, Vendor

Production Management

  •  Assigning Acountability

  • Triage Production Planning 

  • Repair Planning

  • Visual Daily Production Planner

  •  Hourly / Flat Rate

  • Incentive Compensation Plans

  • Lean Work Place Organization

  • Production Scheduling

  • Department Tracking

  • Efficiency Management

  • Shop-Wide   Communication      & Goal Setting

  • Lean Process Improvement

  • Eliminating Waste  & Unapplied Labor

  • Verified Quality Step Inspections

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